What are Preorders?
Preorders are advanced purchases made on new merchandise that is scheduled to be released and/or shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store. Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.
Returns & Cancellations
Order cancellations are permitted ONLY 24 hrs after the purchase is completed to receive a full refund. Please allow 3-5 business dates for the refund to reflect back into the payment method used. Any cancelations AFTER the 24hrs can't be cancelled and are subject to order fulfillment. Returns are accepted as long as the item is returned in the same condition than when it was originally sent. Returns are subject to a $50 restocking fee and the refund is given in form of a store credit. The restocking fee would be deducted from the total store credit returned.
We suggest that preordered items be ordered separately from “in-stock” orders, as in stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the preorder is fulfilled.
If you have any additional questions, please refer to our FAQ Page or email us at firstname.lastname@example.org